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Sales Operations powered by Conversational AI & Predictive Analytics

Hi-Tech | Multinational Digital Communications Technology Company

Sales Operations powered by Conversational AI & Predictive Analytics

Desafío

  • Sales reps were externally focused and most of the time was spent following up with customers

  • The sales team missed entering critical updates in the CRM system which kept service teams out of the loop and created friction

  • Missing or pending information in CRM systems led to poor visibility to the leadership team

Solución

• Integrate Conversation AI platform powered with bots to automate manual tasks and advanced analytics to bring insights to the right people at the right time

• Automation helps sales reps efficiently handle the following activities:

  • Data entry in CRM system

  • Scheduling support

  • Reporting

• Advanced analytics are available at their fingertips to enable users with important data around:

  • Guided selling – Cross-sell & Upsell insights

  • Sales forecasting

Beneficios

  • 95% reduction in human errors

  • 50% higher compliance

  • 5X increase in Sales Productivity

  • 30% improvement in CRM data quality

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