Conversational AI to Assist Employees
Hi-Tech | Pioneers in Team Collaboration Software
Challenge
The organization handles a vast number of documents, which made it challenging to find the most relevant information quickly
Improper tagging or categorization of documents hindered data searching and retrieval resulting in relevant documents being overlooked
Different departments or teams maintained separate knowledge repositories, which led to knowledge silos and difficulties in accessing cross-functional information
Solution
Kore.ai Search Assist offers a comprehensive set of features for managing, optimizing, and refining the search experience
Users can add and organize content from various sources and formats – both structured and unstructured
The system is further integrated with UiPath to take actions like – downloading reports, creating a ticket, auto-assignment, etc.
Microsoft Teams integration with the app enables seamless interaction and collaboration
Benefits
55% improvement in containment rate
23% higher employee engagement
24/7 availability
Time and resource optimization for HR & IT teams