Case Studies

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Transforming Customer Support with R-CaseAssist: Scalable Automation Through AI

August 19, 2025

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Technology & Communications
Digital Transformation

Boosting Global Operations and User Satisfaction for Leading Hi-Tech Client with Advanced Support and Efficiency Solutions

A leading hi-tech client was looking for a custom next generation forecasting application that would allow sellers to view their opportunity pipeline and integrate forecasts with financial data. The client required the application to include features that provide real-time updates on bookings and opportunity pipelines.
September 14, 2024
Healthcare & Life-sciences
Digital Transformation

Maximizing Real-Time Tracking and Streamlines Reporting for Leading Pharmaceutical Company

A major pharmaceutical company faced challenges in its diagnostic services due to visibility and communication issues. They sought a partner to develop a web application called “NightWatch” to address these problems and improve their service efficiency.
September 15, 2024
Financial Services
Enterprise Business Planning

Relanto Transforms Payment Forecasting and Operational Efficiency for the Largest Fintech Company Handling Payments and Payouts

A global leader in online payment processing faced challenges with forecasting, budget management, and capital allocation. They sought innovative solutions to optimize processes and improve financial outcomes.
September 15, 2024
Technology & Communications
AI Center of Excellence

Transforming Customer Experience with AI-Driven Querying at Scale

A global technology provider struggled with slow, manual data access, limited SQL skills among business users, and overdependence on technical teams, impacting decision-making and scalability.
August 1, 2025
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Case Studies

Case Study: Digital Transformation

Revolutionizing Document Management for Team Collaboration Specialist, Achieving 55% Containment Rate

A high-tech company specializing in team collaboration software struggled with managing and retrieving documents due to improper tagging and categorization. They sought a solution to improve document management and streamline information retrieval.
Case Study: Digital Transformation

Boosting Efficiency: Achieving 80% Test Automation for a Federal Credit Union

A major federal credit union faced challenges including non-WCAG-compliant applications, data-intensive processes, error-prone test data entry, and frequent test failures impacting deployments. They were looking for a solution emphasizing usability, data integrity, security, and accessibility.
Case Study: EBP

Transmuting Incentive Management to Advance Sales Performance for Global Enterprise IT Leader

A global technology company faced issues with manual processes and data silos. They sought a solution to enhance team collaboration, integrate data systems, and improve Incentive Compensation Management (ICM) workflows.
Case Study: EBP

Maximizing Data Management and Contract Efficiency for a Leading Biotech Firm

The world’s largest biotech client faced data management and performance challenges that hindered contract handling. They sought an advanced solution to improve data management, streamline extraction, and boost operational efficiency.
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